Kevin Ross is an Assistant Professor and Graduate Program Director of Technology and Information Management at the University of California, Santa Cruz. His expertise is in Service Network Engineering and Management, applying operations research techniques from scheduling, queueing theory and optimization to problems in human resource planning, call centers, autonomic computing networks, flexible manufacturing and service enterprise management. He works with various industries, and past projects include pharmaceutical (Eli Lilly and Company), telecommunications (Bell Laboratories, Lucent Technologies), and space technology (NASA). His contributions include developing classes of throughput maximizing policies for general multi-class service networks, demonstrating a robust framework for analysis and design, and enabling the control of quality of service, load balancing and scalability. He gained his Ph.D. from Stanford University in Management Science and Engineering, in 2004.
Research Interests
Teaching
Some Publications
Curriculum Vitae (in pdf)
Personal
Control Theory and Applications
Email
kross@soe.ucsc.edu
Santa Cruz Campus (Tuesday, Thursday)
Engineering 2 Room 559
Phone: 831-459-1878
Fax: 831-459-4829
Silicon Valley Center (Monday, Wednesday, Friday)
Office: Room 2085, Building 19
Phone: 650-528-4030, ex. 118
Fax: 650-528-4034
Mailing Address
Kevin Ross
UCSC, School of Engineering
1156 High Street, SOE 3
Santa Cruz, CA 95064